hotel experiences
WHAT WE DO
Society is experiencing an in-depth transformation which directly affects the tourism industry, its different business models and the digitalisation of its processes. It may be difficult for a hotel to adapt to changes, constantly be up to date with concepts and experiences and manage everyday tasks. Our goal is to carry out this task of updating by adding value to each hotel in a specific and unique way,
generating business profit in the tourism market.
We create, develop and execute our work according to business efficiency, thoroughness and excellence standards, with an eye for detail. Our work revolves around customers, as we work in the hotel sector.
We have the thought process of large companies and we operate with the flexibility and speed of small organisations. We apply this to the projects which are our clients. We work for hotels and for all kinds of establishments which are related to the hotel sector: restaurants, spas and meeting and celebration spaces.
360° PERSPECTIVE
If they let us, we see everything. As a whole and in detail, the obvious and that which lies beneath. In order to assimilate guest experience, we must first understand the business strategy and management, the business front and back, consider everything and be aware of the operating scenario of the different fields: operational, commercial, financial and quality. That is when customers’ emotional benefits turn into business profit for hotel owners.
SERVICES
Our priority: to create concepts with character, to generate unique experiences for customers and to give consistency to hotel management procedures.
Our advisory services are focused on three main areas:
1 – OPERATING HOTELS
1.1- ADVISORY SERVICES
For all our partial or comprehensive services, hotels are classified in our processes with an online reputation analysis for the last few years.
1.2- AREAS OF ANALYSIS:
- Quality: Mystery guest and facilities
- Sales, pricing, revenues, commercial policy, marketing
- Cost control
- HR and training
- Food and drinks
- Energy efficiency
- Margins and productivity
- Procedures and guidelines
1.2- COMPREHENSIVE MANAGEMENT
We develop our maximum involvement with hotels as business managers. We boost efficiency, create new experiences, pay attention to detail, coordinate everyday management tasks and implement medium-term strategies.
2 – PROJECTS AND OPENINGS
Advice at every stage of the opening project
- Market research
- Overall definition of the product
- Investment feasibility plan
- Branding
- Business plan and marketing plan/li>
- Gastronomic advice
- Operational advice
- Recruiting (management and committee: heads of department)
- Procedure guidelines
- Accompaniment during the turnkey process from the start until the complete opening of the establishment (Soft Opening).
3 – ASSET MANAGEMENT
Owner – franchisee relationships
